RADIO ETIQUETTE

 

Each property and department is staffed with a radio. This allows each department throughout the properties to communicate with each other. Using radios at a hotel should be done in a professional and discreet manner. Please remember the following:

+ Each hotel should create and use their own form of radio terminology

+ Each radio should be equipped with an earpiece for the employee to wear in order to keep hotel communications silenced from guests and other clients that are visiting. If ear pieces are not available then all radios should be kept at medium volume.

+ Radio’s should be numbered and signed out, just like any other piece of hotel equipment

+ Don’t forget to charge your radio at the end of your shift.

+ If there is something that you don’t think should be said over radio communication then ask the appropriate manager to call you back on a land line.

Radio Terminology | Radio Codes:

  • CODE 0 – ARMED ROBBERY
  • CODE 1 – TOILET OVERFLOW
  • CODE 2 – INTOXICATED PERSON
  • CODE 3 – ELEVATOR
  • CODE 3A – ELEVATOR WITH PEOPLE
  • CODE 5 – INSECTS
  • CODE 6 – BED BUGS
  • CODE 9 – EMPLOYEE HURT
  • CODE 11 – TRESPASSING ISSUE
  • CODE 13P – SUSPICIOUS PERSON
  • CODE 13V – SUSPICIOUS VEHICLE
  • CODE WHITE – MEDICAL EMERGENCY
  • CODE RED – CALL FIRE DEPARTMENT
  • CODE BLUE – CALL POLICE DEPARTMENT
  • CODE YELLOW – AMBULANCE
  • CODE GREEN – EMERGENCY ACCIDENT AT POOL
  • CODE ADAM – MISSING CHILD
  • CODE FOX TROT – CHILD WITH NO PARENT

Department names:

  • Maintenance for Days Inn – 103
  • Maintenance for Best Western – 203
  • Maintenance for Ocean Suites – 303
  • Front Desk for Days Inn – 101
  • Front Desk for Best Western – 201
  • Front Desk for Ocean Suite – 301
  • Housekeeping for Days Inn – 102
  • Housekeeping for Best Western – 202
  • Housekeeping for Ocean Suites – 302
  • Managers – Unit #’s

    Words not to be said over the radio: (When ever there is a situation that is sensitive to guest’s ears,please ask the department to give you a land line)

  • Toilet
  • Toilet Paper – instead say TP
  • Bad Language
  • Bugs, Insects, Roaches, etc
  • Elevator not working jammed, etc.
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