GUEST SERVICE FOR HOUSEKEEPING

 
All positions at the hotel need to offer excellent service to all guests. Your appearance and interactions with the guest could be the first or last our guest has with the property. You should always make sure you look, act and, talk professionally. You are a representative of our business and we trust you to follow through on these key items:
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Always acknowledge guests when you encounter them.
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Be polite and answer questions to the best of your ability. Use appropriate language.
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Welcome them to the hotel and area location. Tell them something about the area that they may not know such as a historic district or major attraction.
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Two things every guest wants to see are eyes & teeth. Make sure you look at them when you are talking to them and smile.
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Take Pride in your Work Area! The most likely place for you to interact with a guest will be over or near your maid’s cart. This means you must keep an exceptionally tidy cart. The cleanliness of our cart is a reflection of you and hotel management
All employees need to be in the appropriate uniform and follow all personal appearance standards of the company. Those standards are:
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All employees wear the approved uniform with a nametag and closed toe shoes. The uniform needs to be clean, neat & ironed; No modifications added.
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Hair is groomed and neat, unnaturally colored hair and extreme hairstyles are not appropriate or professional. Mustaches and beards must be clean and well trimmed.
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Excessive makeup is not permitted. Perfume, cologne and aftershave is used in moderation or avoided altogether.
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Offensive body odor and poor personal hygiene are not permitted
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Jewelry should not be functionally restrictive, dangerous to job performance, or excessive.
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Facial Jewelry such as, eyebrow rings, nose rings, lip rings and tongue studs are not allowed. Torso body piercing with visible jewelry or jewelry that can be seen through or under clothing must not be worn during business hours.
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Visible excessive tattoos and similar body art must be covered during business hours.
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