LAUNDRY PROGRAM

 
Staff members in this position process all the laundry for the hotel This includes the filling and operation of the machines, the quality control of the preparation of the linen, and the control of the stock and inventory of linen.
 
Below is an example of a typical day for a laundry attendant:
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11:00am – Laundry Attendant arrives and checks with the Executive Housekeeper for any key items or projects for the day.
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11:15am- Checks all chemicals for laundry machines, then sorts and loads machines to capacity.
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11:45am- While the first load is washing, start stain treatment on any linen to be reclaimed. Make sure carts are in place and shelves are prepared to process linen after washing.
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12:00pm- Process laundry
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1:00pm- Restock maid’s carts while Room Attendants are at lunch
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2:00pm- lunch
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3:00pm- Clean Dryer filters and continue to process laundry
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4:00pm- Start restocking carts for days end. Make sure all carts are wiped clean prior to stocking and all carts are stocked identically.
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6:00pm- Check with front desk for any special services or guest assistance needs
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7:00pm-Complete all laundry and finish restocking store rooms and maid carts
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8:00pm- Shift ends
 
The key to the laundry operations is efficiency. Wasted steps equal wasted time, and wasted time equals wasted money. This means that everything processed is done with the idea of getting the rooms cleaned as quickly as possible so that they can be returned for rental and done with the least amount of payroll used.

Exhibit (A) the Flow of Laundry
Flow of Laundry
 

The Restocking Operation

(For this entire section refer to diagrams below)
 
The physical layout of the two Ocean Partner Hospitality Hotels requires that all movement of operating product be done in an efficient manner. If not great amounts of time is wasted running around the complex to restock and retrieve linens and supplies. Remembering that time is money, the following process is to be used to maintain the operation in an efficient manner.
 

Storage Rooms

Around the various building there are located storage rooms. These rooms are to be used as holding areas to service the rooms in their immediate area. This means that each room must be able to have in storage:
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Linens
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Guest supplies (shampoo, toilet paper, etc)
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Cleaning supplies (Ecolab products used to clean the room)
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Roll away beds for guest use
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Cribs for guest use
 
Additionally, it is the place where soiled linens and trash are kept until it is ready to be moved at the end of the day.
The specific schedule for this program is as follows:
 

Beginning of the day

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After receiving their room assignments the Room Attendants go to their Maid’s closet and retrieve their already fully stocked cart.
 

Throughout the day

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The Houseman makes routine checks to restock the cart from the closet, and to deliver soiled linen and trash to the bins in the closet.
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At lunch the maid’s cart is placed in the closet and the houseman restocks again.
 

Days End

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The Maids return their carts to the closets.
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The Houseman removes all soiled linen and trash from the closets
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The Maids Carts are restocked for the next day (this is typically the night maid, laundry, or night houseman)
 
Days End Diagram
 
 
Days End 2
 

Laundry (continued)

There are some basic standards that should be followed to make this efficiency happen:
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All laundry is done to completion every day. Not only is it good for the operation, but this helps maintain the quality and life of the linen. Observe the basic flow of laundry in Exhibit (A) “The Flow of Laundry”:
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The Laundry Attendant and/or the Houseman stock the Maid’s carts for them. That way their time is spent cleaning rooms and not looking for stock and loading carts.
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All carts should have spring-loaded bottoms to keep the laundry close and to save on the wear and tear on the staff.
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All laundry is to be sorted into terry (towels, wash cloths, hand cloths) or percale (sheets, pillow cases).
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Washing machines should be stuffed full. Linen will clean very well this way and you get maximum production out of your cycles.
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Bed linens should be folded into sets. A set includes a top sheet, a bottom sheet, and pillowcases needed for each bed type. This allows for all linen to be carried to the bed in one trip and easily made on the bed.
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All carts should have canvas bags on each end of the cart. One is for dirty laundry and one is for trash.
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Since all laundry is done to completion each day the laundry shift starts at 11:00am. This later time allows for the first load of dirty laundry to come down from the rooms. This also allows for extra time after the completion of the rooms for the laundry attendant to complete all laundry and stock the carts for the next days work.
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When processing laundry, observe proper fabric care and handling. This will best preserve the life of the linen and prevent unnecessary destruction of linen.
 

Laundry Room Procedures

Repairs By using a work order, report all mechanical problems to the Chief Engineer.
Major Repairs Problems of a more serious nature such as electrical, water spillage, machine breakdown, etc. must be reported immediately to the Engineering Department.
Lint Build Up Lint build up on dryers, folders, and ironer should be reported to the Laundry Manager for cleaning. This should be done as often as necessary to keep the equipment relatively free of lint.
Chemicals Chemical vendor comes once a week to check all dispensing machines and/or answer any washing questions you may have.
Fire In the event of fire, evacuate IMMEDIATELY and then report it to the hotel operator by dialing “0”. In the event of a fire, the gases dryers can cause sever explosions.
Visitors There is to be no unauthorized personnel in the laundry room at any time.
Floors All clean and dirty linen must be kept off of the floor.
House Count Call the Housekeeping Department to find out the house count for the day.
Carts Laundry carts are for laundry room use only; they cannot and will not be used for any other purpose. Housekeeping has one old white linen cart that will remain in Housekeeping for their use. Banquets use five laundry carts to transport their dirty banquet linen.
Breaks/Lunch At the discretion of the Laundry Manager, breaks/lunch is to be taken. The laundry room must never be left unattended Monday through Friday with out the door being locked.
Pre-Sorting Dirty housekeeping linen is to be sorted with rubber gloves on during the day by taking one sheet at a time and placing 60 individual sheets into a cart. (Do not fold or roll the sheets into a ball.)
  Dump the terry out of pillow cases, placing the terry into one cart and all pillow cases into another cart.
Laundry Housemen Duties It is the responsibility of the Housemen to collect the dirty linen from the maid carts often enough to keep the laundry bags from over filling. Dirty laundry must never be left in the hallways.
  It is also the responsibility of the Laundry Runner to keep the maid’s carts stocked throughout the day by pulling linen from the store rooms or carts and restocking the maid’s carts as they clean rooms.
Bedspreads Whenever a bedspread is damaged by a guest and they are billed for the damages, the following information needs to be pinned onto the spread:
 
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Guest Name
 
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Room Number
 
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Folio Number
 
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Date
 
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Description of Damages
 
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Description of Damages
   
  The spread will be then sent to the laundry where it will be stored on a shelf and held for the guest (in case he/she should want it) for a period of three (3) months. If after this time, the guest does not request the spread, it will be pulled and put onto the “For Sale” shelf.
 
Laundry Duties Performed by Housekeeping
Rubber Gloves are to be worn whenever handling soiled linen
Sheets The maid is to place all sheets into the laundry bag on the maid’s cart.
Terry The maid is to take one pillow case and stuff all terry and remaining pillow case into that one pillow case.
Rags Dirty rags are never to be placed into the laundry bag on the maid’s cart.
Trash Laundry will not tolerate used soap, trash, glasses, ash trays, etc., in the maid’s dirty laundry bag.
Stains If a stain is found on a CLEAN sheet or pillow case, it should be tied in a knot and placed in the maid’s laundry bag.
Blood, Vomit Linen that has blood or vomit on it should be put in a red plastic bag and placed in the maid’s laundry bag.
Bedspreads Whenever a bedspread is damaged by a guest and they are billed for the damages, the following information needs to be pinned onto the spread:
     
 
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Guest Name
 
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Room Number
 
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Folio Number
 
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Date
 
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Description of Damages
  The spread will be then sent to the laundry where it will be stored on a shelf and held for the guest (in case he/she should want it) for a period of three (3) months. If after this time, the guest does not request the spread, it will be pulled and put onto the “For Sale” shelf.
Weekend Duties It is the responsibility of the Weekend Laundry Housemen to collect the dirty linen from the maids carts often enough to keep the laundry bags from over filling. Dirty laundry must never be left in the hallways.
Weekend Sorting Weekend sorting is to be done during the day by taking one sheet at a time and placing it in the six carts that are in the corner by the fire escape door. Once the six carts are full, continue stocking piling on top. No sheets are to be put on the floor.
Bin Carts The weekend laundry person responsibilities are to fill the empty Bin Carts with clean linen from the laundry room shelves.
  The weekend laundry person will take bin carts from the laundry room and exchange these racks with the empty or partial racks in the housekeeping rooms. All housekeeping rooms must have full carts in them. The reason for having all housekeeping rooms with full carts is to ensure that the maids have enough clean linen to complete their rooms. Each room must be maintained at its designated par level.
  When exchanging bin carts never put dirty linen on the rack with clean linen.
  A bin cart with clean linen on it MUST never be left unattended. Leaving this cart unattended is inviting the linen to sprout legs and walk out the door.
  GOOD  
  TO KNOW..  
     
 
58 Super Solutions
 
 
Pre-treat Your Stains
 
 
Maintenance Warehouse Cleaning Tips
 
     
     
     
   
   
 

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